The computer used by 'her indoors' appears to be frozen and has the following on screen. Wait! Microsoft Windows has detected that you have not updated your windows system. It remains damaged and vulnerable. Do not leave this page until you have updated your system software. And. System Warning. Your Windows computer is at high risk! Windows Security has detected that the system is corrupt. Please click the button below to update the latest software. Is this genuine? Any thoughts or advice? Neither of us goes round clicking buttons without a lot of thought. Mike
No, it isn't genuine. First things first. (With a caveat - these hijacks are often weak stuff, but I don't know just what the setup is so all the below can only qualify as vague suggestions, mate.) If malwarebytes already installed - start it scanning. Try a restart. Some of the wimpier hijack malware of late is being fixed automatically by windows. No good: try ctrl+alt+delete, see if you can close the 'warning' window Restart in safe mode with networking. 1 - Try & clear all the browser cookies. If no good. 2 - Install malwarebytes & run it. Free Antivirus Replacement & Anti-Malware Tool - Home, then the free one - it's a very reliable programme, though it has got a bit 'naggy' of late. (Googling will explain starting in safe mode etc. It's just bare bones windows without any other programmes running - usually repeatedly hitting F8 as the pooter loads gets you to a list of options.) Next. rolling back windows will clear most of these crappy hijacks, but it can be a pain in the arse.
There is a new windows 10 update that is causing problems ,It is being recommended not to do this upgrade and windows are looking in to it. looks like a scammer might be trying take advantage of it.
Thank you very much. I will pluck up courage to try the cures. This may take some time. The computer in question is still on Windows 7. I use Windows 10. We have two tablets as well. Mike
Ah, 7 more likely to have an easy way to roll back to pre-attack. If all else fails - A start: (Will only work if restore points have been set. Usually default, but not guaranteed.) I can't remember exactly what it used to do after hitting 'repair' but seem to recall a logical set of options. You'd be looking for 'Restore to an earlier date' or similar. BTW - It's not the latest update, Mike. That's W10 & wouldn't do what you're getting. It's some twats spreading malware.
Did this message come up when running a web browser? If you reboot, does the message come back? (just trying to understand if it is a webpage created message)
Yes thanks TD. McAvee for me. Being of independent mind her indoors has something else. She rarely uses it except for playing free cell. Mike
Mike if all help fails mate ,my fix (as stated before) take it into the garden and smash it with a hammer (the PC not the wife)
