XBox 360 connection problems.

Discussion in 'Video Games' started by Paul Pariso, Oct 4, 2011.

  1. Paul Pariso

    Paul Pariso Very Senior Member

    Hi all,

    My son bought a brand new XBox 360 "Gears of War" 320GB console yesterday but is having problems playing "online". I have changed the settings on our wireless router so that the "NAT" (whatever that is!) is OPEN and I have done the thingy with the DMZ and the UPnP! (You're impressed, I can tell! :lol:)

    When he does a "Network Test" the XBox is saying that all is hunky dory and he can use XBox Live to download updates etc etc but as soon as he starts to play online games against his mates the system disconnects!!

    None of this seems to affect the laptop downstairs which keeps plugging away without missing a beat!

    We have tried turning everything off and then on again but to no avail.

    Does anyone have any ideas before I resort to an adjustable spanner and a club hammer?? :mad:

    All the best..............
     
  2. Goodygixxer

    Goodygixxer Senior Member

    Because it's a new game it might require a faster broadband speed to play....I'm always losing connection on Black Ops for that same reason.

    The Xbox website have a trouble shooting section...maybe they could help??? Here's the link:

    Troubleshoot Xbox LIVE problems - Xbox.com
     
  3. Bradlad

    Bradlad Senior Member

    I had to replace my router when I upgraded my 360 last year, I had one of the old Sky routers but needed to replace it with a new wireless ' n ' high speed type.

    I didn't have this problem with my old system running on ethernet, only the new wireless one.. I should have stayed with ethernet.
     
  4. wowtank

    wowtank Very Senior Member

    Silly question but you have got Xbox live Gold?


    Edit: Also if I remember right there might be age protector for games with a 18 rating if you set up the account the name in your son (I am assuming you son is under 18).
     
  5. Paul Pariso

    Paul Pariso Very Senior Member

    Thanks for the tips.

    I know he has a "Gold" live account and it is in my name so both those problems should be sorted. As for the issue with broadband speeds I have to admit I don't know!
    My provider is Virgin and apparently we have one of the top packages so I'm guessing the speed is quite good?? Maybe the issue is with the router we use??

    Thanks again for all your replies,

    All the best.............:)
     
  6. von Poop

    von Poop Adaministrator Admin

    I know it defeats the wireless point, Paul. But is your Router quite near to the Xbox?
    If it's reasonable, have you tried plugging an ethernet cable in to see if that works, if you've not already?
    (Not that I know cock all about Xboxes, or if they even have an ethernet socket these days. :unsure: )
     
  7. Paul Pariso

    Paul Pariso Very Senior Member

    I know it defeats the wireless point, Paul. But is your Router quite near to the Xbox?
    If it's reasonable, have you tried plugging an ethernet cable in to see if that works, if you've not already?
    (Not that I know cock all about Xboxes, or if they even have an ethernet socket these days. :unsure: )

    :lol: That was going to be my next mode of attack!! Fortunately the router is ony about 2 feet away from the XBox so I'm going to buy a cable and "hotwire" the two together!

    It kind of reminds me of that Eddie Izzard sketch where he's having problems with his PC connecting to the printer! :lol: (apologies if you've never seen the sketch!):huh:

    All the best............:)
     
  8. von Poop

    von Poop Adaministrator Admin

    Buying an ethernet cable?
    I bet you've already got one in the rats nest of old cabling everyone I know keeps, in case it 'comes in handy' one day... Or in a router box, mouldering away somewhere...
    [​IMG]
     
  9. Paul Pariso

    Paul Pariso Very Senior Member

    Buying an ethernet cable?
    I bet you've already got one in the rats nest of old cabling everyone I know keeps, in case it 'comes in handy' one day... Or in a router box, mouldering away somewhere...
    [​IMG]

    Believe it or not I didn't have a spare cable in the house! Loads of SCART leads, HDMI leads, mobile phone chargers, and the like but no ethernet jobbies.

    Took myself off to PCWorld and explained the problem to the sales assistant who said, and I quote "sorry all that UPnP, NAT and DMZ is like a foreign language to me!" :rolleyes:

    Anyhoo I bought a cable, plugged it in and "Hey Presto!" problem solved!! My son is currently blasting "Grubs" in a team of "Cogs" (no I don't have a clue either! :huh:) as we speak.

    Thanks for all your help............... :)
     
  10. wowtank

    wowtank Very Senior Member

     
  11. Paul Pariso

    Paul Pariso Very Senior Member

    Glad to here is PEW PEWing now and not CRY CYRing:)

    No, sorry, you've lost me now! :huh::lol:
     
  12. minden1759

    minden1759 Senior Member

    I have a fix for the connection issue.

    First turn on the console.
    Go to system settings then network settings.
    Disconnect from the network. This is highly important!!
    Scan for the network and switch your console off as it is scanning.
    Turn your console on
    A box will appear, click yes.
    Set up your internet connection with the passcode from there.
    Test connection, wait until test is over.
    Then sign into your xbox live account.

    If this does not work, try changing your security key to WEP (a simple code helps if you are doing this process more than once) then try again.

    FdeP
     
  13. Paul Pariso

    Paul Pariso Very Senior Member

    Thanks Minden. The wired connection I set up yesterday is working fine at the moment but if that starts to play up I'll give your suggestion a try.

    All the best.............:)
     

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