Anyone know if there website is going to be down for all of the day ? I wanted to place an order for tomorrow :mad111: The National Archives
says all day http://www.nationalarchives.gov.uk/about/news/possible-disruption/ Record copying services, advance orders and Discovery, our catalogue, will be unavailable all day on Monday 5 October, while we carry out essential maintenance work.
I was hoping Helga would make a note in her little black book for me and sort it out first thing in the morning
I was wondering why I didn't get an answer to my email to the image library. They usually respond so fast. Thanks for the post and the replies!
Is the TNA website down or is it just my access to it that's flaky. Been trying to get on all day and not getting very far at all? Anyone at TNA today? Are things working OK on-site and this is just a Website issue or is it a more general problem with the databases?
I also can't connect to anything there--the main page or DISCOVERY. Edit: after multiple attempts I've got to the main page, but it's incredibly slow and some elements aren't loading. Perhaps they are suffering an attack. Denial-of-service attack - Wikipedia
Thanks for that CF, Twitter post is marked 3:26am which must mean that it's been happening for much longer....and they still haven't resolved it. Probably the curse of the upgrade again, something like PHP, ModSecurity or the SQL server. It may even be a DoS attack.
I've been there today - everything was down. Website, Discovery, document ordering, cash points, card machines and phones. Fortunately I'd pre-ordered 12 documents which kept me busy. Actually Discovery was down on Friday night - they obviously don't have any monitoring or alerting in place.
The PA system was the only thing working at Kew yesterday. In the old days when the ordering system went down they would revert to paper ticket ordering but they no longer have that as a fallback plan. Another 5 hour commute mostly wasted yesterday.
I'm in no way singling out out the National Archives, but lacking a contingency plan for when (not if--it's inevitable) you suffer technical failure is not just unlucky, it's negligent. I run my own (very small) business and have my crucial work files backed up on and offline and hard copies of all important documents in a seldom-opened cupboard. That isn't a feather in my cap, that's common sense. If you run something as big as the National Archive, systemic failure means that you cannot provide the public service you are employed to provide--you may as well send everybody home. It reminds me of the (no doubt exaggerated) stories that when the Tube network was shut down on 7/7, a number of office workers in London did not actually know the way home.